Refund and return policy

Rimborsi e Resi

Pursuant to Article 59, Legislative Decree. 21/02/14 n. 21, there is no right of withdrawal for custom-made or clearly customized goods, nor for goods that are likely to deteriorate or expire quickly. Therefore, reimbursement cannot be claimed for floral gifts such as bouquets, custom arrangements or centerpieces made at the specific request of the customer.

In case of impossibility of delivery for reasons attributable to the Client (e.g., incorrect address, absent recipient, or wrong telephone number), the Florist agrees to:

• Contattare il Cliente per concordare una nuova consegna;
• Mantenere l’omaggio a disposizione del Cliente presso il negozio per un periodo massimo di 3 giorni.

There is no refund for gifts not collected or delivered late for reasons beyond the Florist’s control. However, for non-personalized orders, the Customer is entitled to a partial refund upon verification of the condition of the product at the time of return.

In case of order cancellation within the time limit (2 working days before the delivery date), the paid amount will be fully refunded within 7 working days after the cancellation confirmation.

Diritto di recesso

Pursuant to Article 59, d.lsg 21/02/14 no. 21, the exceptions to the right of withdrawal as provided in paragraphs apply to the supply of goods in the catalog of this e-commerce site:
(c) supply of custom-made or clearly customized goods
(d) supply of goods that are likely to deteriorate or expire rapidly.

Annullamento / diritto di revoca dell’ordine

An order can be cancelled up to two working days before the desired delivery date by indicating the relevant order number. A cancellation after this deadline can be accepted only exceptionally, and a refund of the order value is not guaranteed. Requests for cancellations should be sent to the Florist’s e-mail address info@algiardinodiclaudiaelara.it.

Risoluzione online delle controversie per i consumatori

Consumers residing in Europe should be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool. This instrument can be used by the European consumer to non-judicially resolve any dispute relating to and/or arising from contracts for the sale of goods and services entered into online. Consequently, if you are a European consumer, you can use that platform for the resolution of any dispute arising from your online contract with the Holder. The platform is available at the following link(http://ec.europa.eu/consumers/odr/).